Access to Veterans' Affairs' COVID-19 Information Hub

This is a dedicated link to VA's website with updated information how VA are responding to COVID-19


Message from Jo Elworthy, Principal Adviser Veterans’ Affairs

24th March 2020


Hello everyone.


Bernadine MacKenzie has asked me to contact you all to let you know how Veterans’ Affairs is responding to the Covid-19 emergency.


All of our staff are now working from home. However we’re continuing to focus on ensuring that veterans and their whanau are safe, and our regular payments to our clients will continue. Information about what is changing in how we work is now on our website, but we’re also contacting you directly about this. You might like to pass this information on to your members.


You’ll need to contact VA differently during this time

Our inbound phone lines are now closed but case managers can still do outbound calls, which means that we can call clients who need to speak to us. Email us at and we can call you back. If you, or someone you know, doesn’t have access to email, then ask a family member or trusted friend to email us on your behalf. All we need to know is your phone number. It will take a bit longer than usual to get back to you, and we appreciate your patience during these unprecedented times.


We’re continuing to make payments

We’ll continue to make regular payments to clients. These include:

  • War disablement pension

  • Disablement pension

  • Independence allowance

  • Weekly Compensation

  • Weekly Income Compensation

  • Surviving Spouse or Partner Pension

  • Children’s Pension

  • Dependent’s Pension


We’re stopping non-essential work

We’ve also made the difficult decision to suspend some of our commemorative programmes until further notice. These programmes are:

  • the Veteran’s Pin and Certificate of Appreciation; and

  • the Commemorative Travel Contribution.


Suspending these programmes will free up staff to support our colleagues in other parts of Veterans’ Affairs. That way, we can continue to provide critical support to veterans and their whanau. We’re also strongly discouraging commemorative travel following the New Zealand Government’s advice against all international travel.


Outreach Events

All VA outreach events are cancelled until further notice. This includes our:

  • Auckland case management clinics

  • RSA forums

  • Presentations and expos on NZDF camps and bases.


What you can do

We’re all in this together; and there are clear guidelines to follow so we can keep each other and all of New Zealand safe and well. Please check the Government website  for the most up-to-date information about what is happening, and what we’re required and advised to do. From tomorrow, this means everyone staying at home for the next four weeks, apart from workers offering designated essential services.


We appreciate that this is a very tough time. At VA we’re doing our best to make sure that we can continue to support our veteran community as much as we can in what are difficult circumstances. We send our very best wishes to you, your families and whanau, and the members of your organisations. Keep safe and stay well  - Jo



Jo Elworthy

Principal Adviser

Veterans’ Affairs New Zealand––Te Tira Ahu Ika A Whiro